Thanks for purchasing our natural pet shampoo at PurePetEssentials.We offer a full money-back guarantee for all purchases made on our website. If you are unsatisfied with the product you purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. After 14 days, you will no longer be eligible and be unable to receive a refund. We encourage our customers to try the product in the first two weeks after the purchase to ensure it fits your needs. If you’re unsatisfied with our product after purchase, you need not return it to us. You can stop using it. However, with a proper reason from you, we will initiate the refund less the shipping charges. If you have any additional questions or would like to request a refund, feel free to contact us.