Shipping & Return Policy
Short version: we ship from the USA, and if your bottle arrives damaged or wrong we replace it — just tell us within 14 days.
Shipping
- Orders ship from our facility in the United States.
- Tracking is emailed as soon as your parcel leaves us.
Bought on Amazon or Walmart?
Shipping, tracking and returns for those orders follow that marketplace's own policy, not this one. Use their order page — it's faster.
Returns
We don't accept returns or exchanges for change of mind, or for opened or used bottles. Shampoo is a personal-care product and we can't resell a returned bottle safely.
Damaged, leaking or incorrect items
We do replace these — no argument.
- Email sales@purepetessentials.com within 14 days of delivery.
- Include your order number, a photo of the item, and a photo of the outer packaging.
- We'll confirm within one business day and ship a replacement, or refund the full amount if you prefer.
Claims made after 14 days can't be processed.
Cancellations
Email us before your order ships and we'll cancel it. Once it's with the carrier we can't recall it.